May 3, 2012

Website Support

We provide a web support service to help fix your site – quickly and cost effectively

Prospective customers who arrive at your website will leave almost immediately, forever, if your site does not work efficiently, or they cannot find the information they need quickly.

Competition for web visitors is fierce. If you are successful in getting people to your site, make sure you keep them by maintaining and updating the content and functionality. The Source Secure Team has the experience to deal quickly and efficiently with a wide variety of issues.

Our pricing approach is very simple:

  • We will reserver a number of hours from our highly technical staff to work on any issues with your website. Once we have an understanding of the work you need doing we will give you a quote – this quote is fixed unless you change your requirement.
  • This will be charged regardless if the hours are used or not which will encourage us to make sure that your site is free of problems long term, in return you will get a very discounted rate for the support for those hours.
  • As an example for a small business with a 5000 product e-commerce site we would charge a fee of $200 for 4 hours of support work per month for our highly technical staff. This is based on us estimating that there will be less then 4 hours of work of any given month. This is less then a car mechanic.

Website Monitoring

Remote website uptime monitoring designed to help you detect website downtime which can mean lost revenue and profits. The worst thing is users may never return to your website again if they experience difficulties opening your webiste. Register for monitoring and take control over downtime today! Let us monitor your website 24/7/365 and alert you immediately upon your website accessibility, availability or performance problems.

We monitor your server availability and performance externally. We detect outages quicker, so you can be notified sooner. Where we are unique is that we will as soon as receiving the alert start working towards finding the problem. If you have a Website support contract with us we will use that to get your site running again in shortest time possible. If you do not have a support contract we will advise you of the problem and quote you to fix the problem, it is then up to you if you would like us to proceed.

Please ask us for pricing on this for your small business today.